Terms of Use | Luverdo - the Finnest Portugese Olive Oil

Terms and conditions of luverdo.com online shop
specifying, among other things, the principles of concluding sales agreements through the shop,
including the most important information about the Seller, the shop and the Consumer's rights.

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Shop
§ 5 Payments
§ 6 Completing the order
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
§ 12 Provisions for Purchasers who are not Consumers
Annex 1: Model withdrawal form
§ 1 DEFINITIONS
Working days - days from Monday to Friday except public holidays.
Account - a free-of-charge function of the Store (service provided electronically) regulated by
separate regulations, thanks to which the Buyer may set up his individual Account in the Store.
Consumer - a consumer within the meaning of the Civil Code.
Buyer - any entity purchasing from the Store.
Rules and Regulations - these Regulations.
Shop - luverdo.com Internet shop operated by the Seller at https://luverdo.com.
Seller - Luverdo Dominik Lendla Am Freising 31 84187 Weng Germany.

§ 2 CONTACT WITH THE SELLER
1. postal address: Am Freising 31 84187 Wenig Germany
2 E-mail address: info.luverdo@gmail.com
3. phone: +4915787765633

§ 3 TECHNICAL REQUIREMENTS 1.
1. for the proper functioning of the Shop you need:

- a device with access to the Internet
- a web browser that supports JavaScript and cookies. 2.
(2) For placing an order in the Shop, in addition to the requirements specified in paragraph 1, an
active e-mail account is necessary.

§ 4 SHOPPING IN THE STORE
(1) Prices of goods shown in the Shop are the total prices for the goods, including VAT.
(2) The Seller points out that the total order price consists of the price of the goods indicated in the
Store and, if applicable, the delivery costs of the goods.
(3) The goods selected for purchase must be added to the shopping cart in the Store.
(4) The Buyer then chooses from the available in the Store: the method of delivery of the goods and
the method of payment for the order, and provides the data necessary to complete the order placed.
(5) An order is placed when the Buyer confirms its contents and accepts the Terms and Conditions.
6th Placing an order is tantamount to concluding a contract of sale between the Buyer and the Seller.
(7) The Seller shall provide the Consumer with confirmation of the conclusion of the contract of sale
on a durable medium at the latest upon delivery of the goods.
(8) The Buyer may register with the Store, i.e. create an Account therein or make purchases without
registering by providing his/her data with each possible order.

§ 5 PAYMENTS
1. an order may be paid for, depending on the Buyer's choice:
a. By simple bank transfer to the Seller's bank account.
b. By payment card:
- Visa
- Visa Electron
- MasterCard
- MasterCard Electronic
- Maestro
c. Through a payment platform:
- Paypal
d. Cash on delivery, i.e. cash on delivery of the goods to the Buyer.
(2) If the Buyer has chosen to pay via Paypal, Paypal is the online payment service provider.
(3) If the Buyer chooses to pay in advance, the order must be paid for within 3 working days of
placing the order.
4th The Seller informs that in the case of some payment methods, due to their specificity, payment
of the order by this method is only possible immediately after placing the order.

(5) By purchasing from the Store, the Buyer accepts the use of electronic invoices by the Seller. The
Buyer has the right to withdraw his acceptance.

§ 6 ORDER PROCESSING
(1) The Seller is obliged to deliver goods without defects.
(2) The deadline for the fulfilment of orders is indicated in the Shop.
(3) If the Buyer has chosen to pay in advance for the order, the Seller shall proceed to carry out the
order after it has been paid.
4th In the event that the Buyer has purchased goods with different lead times within one order, the
order will be fulfilled within the time limit applicable to the goods with the longest lead time.
(5) Goods are delivered throughout the world.
(6) Goods purchased in the Store are delivered depending on the method of delivery chosen by the
Buyer:
a. Through a courier company
b. To parcel machines
7th The Buyer may collect the goods in person at the company's headquarters during its opening
hours.
8) If the Buyer chooses to collect the goods in person, the goods will be ready for collection on the
indicated date of completion of the order, and if the Seller has indicated a date of dispatch of the
goods - on that date.

§ 7 RIGHT OF WITHDRAWAL
(1) The Consumer has the right to withdraw from the contract concluded with the Seller through the
Shop, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
(2) The term of withdrawal shall expire after 14 days from the date:
a. on which the Consumer came into possession of the goods or on which a third party other than the
carrier and indicated by the Consumer came into possession of the goods.
b. on which the Consumer has taken possession of the last of the goods or on which a third party
other than the carrier and indicated by the Consumer has taken possession of the last of the goods in
the case of a contract involving the transfer of ownership of multiple items which are delivered
separately.
c. conclusion of the contract - in the case of a contract for the supply of digital content.
(3) In order for the Consumer to exercise his/her right of withdrawal, he/she must inform the Seller,
using the data provided in § 2 of the Terms and Conditions, of his/her decision to withdraw from the
contract by an unequivocal statement (for example a letter sent by post or information transmitted
by e-mail).
(4) The consumer may use the model withdrawal form at the end of the Terms and Conditions, but it
is not obligatory.
(5) To meet the withdrawal period, it is sufficient for the Consumer to send information concerning
the exercise of his/her right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL
(6) In the event of withdrawal from the concluded contract, the Seller shall reimburse to the
Consumer all payments received from the Consumer, including the costs of delivery of the goods
(with the exception of additional costs resulting from the method of delivery chosen by the
Consumer other than the cheapest ordinary method of delivery offered by the Seller), immediately
and in any case no later than 14 days from the day on which the Seller was informed of the
Consumer's decision to exercise the right of withdrawal.
(7) The Seller shall refund the payment using the same means of payment as were used by the
Consumer in the original transaction, unless the Consumer.
agrees otherwise, the Consumer shall in any event not incur any charges in connection with such
return.
(8) The Seller may withhold reimbursement until it has received the goods or until it has been
provided with proof of their return, whichever event occurs first.
(9) The seller asks that the goods be returned to the following address: Am Freising 31 84187 Weng
Germany immediately and in any case no later than 14 days from the day on which the Consumer
informed the Seller of his withdrawal from the sales contract. The deadline is met if the Consumer
sends back the goods before the expiry of the 14-day period.
(10) The Consumer shall bear the direct costs of returning the goods.
(11) The consumer shall only be liable for any diminished value of the goods resulting from the use of
the goods other than what was necessary to ascertain the nature, characteristics and functioning of
the goods.
(12) If the goods, due to their nature, cannot be sent back in the usual way by post the Consumer
shall also have to bear the direct costs of returning the goods. The estimated amount of these costs
the Consumer will be informed by the Seller in the description of the goods in the Shop or when
placing the order.
(13) If a refund is required for a transaction made by the Consumer with a payment card, the Seller
shall make the refund to the bank account assigned to that payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
(1) The Consumer is not entitled to the right of withdrawal from a contract concluded at a distance in
relation to a contract:
a. in which the object of the performance is a non-refabricated thing, produced to the Consumer's
specifications or serving to satisfy his individualised needs.
b. in which the object of the performance is an item that is perishable or has a short shelf life.
c. in which the subject of the performance is an item supplied in sealed packaging which cannot be
returned after opening for health or hygiene reasons, if the packaging has been opened after
delivery.
d. in which the object of the performance is things which, after delivery, by their nature, become
inseparable from other things.

e. where the subject matter of the performance is sound or visual recordings or computer programs
supplied in sealed packaging if the packaging has been opened after delivery.
f. for the supply of newspapers, periodicals or magazines, with the exception of a subscription
contract.
g. in which the price or remuneration depends on fluctuations in the financial market which are not
under the trader's control and which may occur before the end of the withdrawal period.
h. for the supply of digital content which is not recorded on a tangible medium if the
performance has begun with the consumer's express consent before the end of the withdrawal
period and after the trader has informed the consumer of the loss of the right of withdrawal.

§ 9 COMPLAINTS
(1) In the event of a defect in the goods, the Buyer has the opportunity to complain about defective
goods on the basis of the warranty regulated by the Civil Code or the guarantee, provided that the
guarantee was granted.
(2) Using the warranty, the Buyer may, under the terms and within the time limits specified in the
Civil Code:
a. make a declaration on price reduction
b. in the case of a material defect - make a declaration on withdrawal from the contract
c. demand that the item be replaced with a defect-free one
d. demand removal of the defect. 3.
(3) The Seller asks to submit a complaint on the basis of the warranty to the postal or electronic
address specified in § 2 of the Terms and Conditions.
4th If it turns out that in order to consider the complaint it is necessary to deliver the goods to the
Seller, the Buyer is obliged to deliver the goods, in the case of a consumer at the expense of the
Seller, to the address Luverdo Am Freising 31 84187 Weng Germany.
(5) If the goods have an additional warranty, information about it and its conditions is available in the
product description in the Shop.
6th Complaints about the operation of the Store should be addressed to the e-mail address indicated
in § 2 of the Terms and Conditions.
7th Complaints will be considered by the Seller within 14 days.

OUT-OF-COURT COMPLAINT AND CLAIM PROCEDURE. 8.
(8) In the event that the complaint procedure fails to bring the result expected by the Consumer, the
Consumer may use, among others:
a. a. mediation conducted by the competent Regional Inspectorate of Trade Inspection, to
which a request for mediation should be submitted. As a rule, the proceedings are free of charge.
b. assistance by a territorially competent permanent consumer arbitration court operating at the
Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case
before the arbitration court should be submitted. As a rule, the proceedings are free of charge.

c. The free assistance of the municipal or district consumer ombudsman.
d. the online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA
First The administrator of personal data provided by the Buyer when using the Shop is the Seller. 2.
(2) The Buyer's personal data shall be processed mainly on the basis of the agreement and for
the purpose of its implementation, in accordance with the principles set out in the General
Regulation of the European Parliament and of the Council (EU) on data protection (RODO).
Detailed information on the processing of data by the Seller is contained in the privacy policy
posted in the Shop.

§ 11 DISCLAIMERS
(1) The provision by the Buyer of content of an unlawful nature is prohibited.
(2) Each order placed with the Store constitutes a separate contract of sale and requires separate
acceptance of the Terms and Conditions. The contract is concluded for the time and purpose of
fulfilling the order.
(3) Contracts concluded under these Terms and Conditions shall be concluded in the English
language.
(4) Nothing in these Terms and Conditions excludes or in any way limits the rights of the
Consumer under the law.
(5) The provisions relating to goods and the contract of sale shall apply mutatis mutandis to
digital content and the contract for the supply of digital content, unless these Regulations specify
these matters separately.
§ 12 PROVISIONS CONCERNING BUYERS WHO ARE NOT CONSUMERS
(1) The right of withdrawal from a distance contract is not granted to the entity other than the
Consumer.
(2) Any liability of the Seller to the Buyer who is not a Consumer is limited to the amount of the
order placed by the Buyer.
(3) The Seller's liability under warranty towards the Buyer who is not a Consumer is limited to
one year from the release of goods to the Buyer.
(4) In the case of any dispute with the Buyer who is not a Consumer, the competent court shall
be the court having jurisdiction over the registered office of the Seller.
Appendix No. 1 to the Terms and Conditions

Below is a sample withdrawal form which the Consumer may or may not use:

MODEL WITHDRAWAL FORM
(this form should be filled in and returned only if you wish to withdraw from the contract)
Luverdo.com Luverdo Dominik Lendla
Am Freising 31 84187 Weng Germany e-mail address: info.luverdo@gmail.com
- I/We(*) ..................................................................... hereby give notice(*) of my/our withdrawal
from the contract of sale of the following goods(*) / for the provision of the following service(*) /
for the supply of digital content in the form(*):

...................................................................................................................................................................
.................................................................
- Date of conclusion of the contract(*)/collection(*)
..........................................................................................................................

- First and last name of the Consumer(s):
..............................................................................................................................

- Address of Consumer(s):
..........................................................................................................................................

...................................................................................................................................................................
...............
.............................................................................................
Consumer's signature
(only if the form is sent on paper)

Date ............................................
(*) Delete as appropriate.

Account terms and conditions Luverdo.com shop account terms and conditions

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal Data
§ 7 Objections

§ 1 DEFINITIONS
Account - a free-of-charge function of the Store (service) regulated herein, thanks to which the
Buyer may set up his individual Account in the Store.
Buyer - any entity purchasing from the Store.
Shop - Luverdo.com online shop operated by the Seller at https://luverdo.com.
Seller - Luvedo Dominik Lendla Am Freising 31 84187 Weng Germany.

§ 2 CONTACT WITH THE SELLER
Postal address: Luverdo Am Freising 31 84187 Wenig Germany 2.
2 E-mail address: info.luverdo@gmail.com
Telephone: 004915787765633

§ 3 TECHNICAL REQUIREMENTS
1. for the correct functioning and creation of an Account you need:
- an active e-mail account
- a device with access to the Internet
- a web browser that supports JavaScript and cookies

§ 4 ACCOUNT
(1) The creation of an Account is completely voluntary and depends on the will of the Buyer. 2.
(2) An Account gives the Buyer additional opportunities, such as: viewing the history of orders
placed by the Buyer in the Store, checking the status of the order or self-editing Buyer's data.
(3) In order to set up an Account, you must complete the appropriate form in the Store.
4th The moment an Account is created, an agreement is concluded for an indefinite period of
time between the Buyer and Seller to operate the Account under the rules set out in these
regulations.

(5) The buyer may without incurring any costs at any time to cancel the Account.
6. in order to resign from the Account, one should send his/her resignation to the Seller at the e-
mail address: info.luverdo@gmail.com, which will result in the immediate deletion of the
Account and the termination of the contract for the Account.

§ 5 COMPLAINTS
(1) Complaints regarding the operation of the Account shall be sent to the e-mail address
info.luverdo@gmail.com.
(2) Complaints shall be considered by the Seller within 14 days.

OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS AND CLAIMS. 3.
(3) In the event that the complaint procedure does not bring the result expected by the
Consumer, the Consumer may use, among others:
a. a. mediation conducted by the competent Regional Inspectorate of Trade Inspection, to
which a request for mediation should be submitted. As a rule, the proceedings are free of charge.
The list of Inspectorates can be found here:
http://www.freistaat.bayern/dokumente/behoerdeordner/8111031172
b. with the assistance of the area competent Permanent Consumer Arbitration Court operating
at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the
case before the arbitration court should be submitted. As a rule, the proceedings are free of
charge. A list of courts is available at: www.justiz.bayern.de/gerichte-und-behoerden/.
c. the online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 6 PERSONAL DATA
(1) The administrator of personal data provided by the Buyer during the use of the Shop is the
Seller.
(2) The Buyer's personal data shall be processed mainly on the basis of the agreement and for
the purpose of its implementation, in accordance with the principles set out in the General
Regulation of the European Parliament and of the Council (EU) on data protection (RODO).
Detailed information on the processing of data by the Seller is contained in the privacy policy
posted in the Shop.

§ 7 DISCLAIMERS
(1) The provision of unlawful content by the Buyer is prohibited.
(2) The Account Agreement shall be concluded in the English language.
(3) In the event of important reasons referred to in paragraph 4, the Seller shall have the right to
amend these terms and conditions of the Account.
(4) Valid reasons referred to in paragraph 3 shall be:
a. the need to adapt the Store to the provisions of law applicable to the operation of the Store
b. improvement of security of the provided service

c. change the functionality of the Account requiring modification of the Account Rules.
5th The Buyer shall be informed of the planned change to the regulations of the Account at least
7 days before the change comes into effect through an e-mail sent to the address assigned to the
Account.
6th In the event that the Buyer does not agree with the planned change, he should inform the
Seller by sending an appropriate message to the e-mail address of the Seller
info.luverdo@gmail.com , which will result in termination of the agreement for the provision of
an Account from the moment the planned change comes into force, or earlier if the Buyer
submits such a request.
(7) If the Buyer does not object to the planned change by the time it comes into force, it is
assumed that he accepts it, which does not constitute any obstacle to the termination of the
agreement in the future.
8th In the event of any dispute with the Buyer who is not a Consumer, the competent court shall
be the court with jurisdiction over the seat of the Seller.
9th None of the provisions of these terms and conditions does not exclude or in any way limit the
rights of the Consumer under the law.

Terms and conditions of the newsletter of the luverdo.com shop
§ 1 DEFINITIONS
Newsletter - a service provided free of charge by electronic means, whereby the Customer may
receive from the Service Provider by electronic means pre-ordered messages concerning the
Store, including information on offers, promotions and news in the Store.
Shop - luvedo.com online shop operated by the Service Provider at https://luverdo.com.
Service provider - Luverdo Am Freising 31 84187 Weng Germany - Dominik Lendla

§ 2 Newsletter
The Customer may voluntarily use the Newsletter service.
(2) To use the Newsletter service it is necessary to have a device with a web browser in the latest
version, supporting JavaScript and cookies, with access to the Internet and an active e-mail
account.
(3) Emails sent within this service will be sent to the email address provided by the Customer
when signing up for the Newsletter.
(4) The Customer, in order to conclude an agreement and sign up for the Newsletter service,
shall first provide his/her e-mail address to which he/she wishes to receive messages sent under
the Newsletter in the designated space in the Store. Subsequently, the Service Provider will send
an e-mail to the e-mail address provided in the first step, which will contain a link to confirm the
Customer's wish to subscribe to the Newsletter. Once the Customer confirms his/her wish to
subscribe to the Newsletter, a service agreement is concluded and the Service Provider will start
providing the service to the Customer.

(5) The Customer may unsubscribe from the Newsletter without giving any reason or incurring
any costs at any time by sending a message to the email address of the Service Provider:
info.luverdo@gmail.com.
(6) Sending a message with a request to unsubscribe from the Newsletter will result in
immediate termination of the agreement for the provision of this service.

§ 3 Complaints
(1) Complaints regarding the Newsletter shall be reported to the Service Provider at the email
address: info.luverdo@gmail.com
(2) The Service Provider shall respond to complaints within 14 days of receiving the complaint.

§ 4 Personal data
The administrator of the personal data provided by the Client during the Newsletter shall be the
Service Provider. 2.
(2) The Customer's personal data shall be processed mainly on the basis of the contract and for
the purpose of its implementation, in accordance with the principles set out in the General Data
Protection Regulation of the European Parliament and of the Council (EU) (RODO). Detailed
information on the processing of data by the Service Provider is contained in the privacy policy
posted in the Shop.

§ 5 Final provisions
(1) The Service Provider reserves the right to amend these Terms and Conditions only for
important reasons. An important reason shall be understood to be the necessity to amend these
terms and conditions due to modernisation of the Newsletter service or change of legal
regulations affecting provision of the service by the Service Provider.
(2) Information about the planned amendment to the regulations shall be sent to the Customer's
email address provided at the time of signing up for the Newsletter at least 7 days before the
amendment comes into effect.
(3) If the Service Recipient does not object to the planned changes by the time they come into
force, they will be deemed to have accepted them.
(4) In the event that the Client does not accept the planned changes, the Client should send
information about this to the Service Provider's e-mail address: info.luverdo@gmail.com, which
will result in termination of the agreement for the provision of services as soon as the planned
changes come into effect.
(5) The provision of unlawful content by the Client is prohibited.